FAQ’s
SHIPPING
WHAT SHIPPING METHODS ARE AVAILABLE?
U.S. orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from. Average transit times to the United States from our domestic warehouses: 7-10 business days. Average transit times to international addresses: 15-45 business days. There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Please note that all shipping times are guidelines only and specific delivery dates are not guaranteed.
HOW CAN I TRACK MY PACKAGE?
We provide tracking for every order. Tracking will be available once your product is shipped and is provided in a shipping confirmation email as well as a link to follow the journey of your package. This email can take 2 - 5 days to be sent and will be sent to the email address provided at the time of checkout. Each individual product may be shipped from different fulfillment centers across the United States.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting Wellness and Desire. Please contact us after the estimated delivery time if you have not received your order. Please note that all shipping times are guidelines only and specific delivery dates are not guaranteed. We have partnered with USPS for U.S. customers and major postal services for worldwide customers.
HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?
Total shipping times vary based on the location of the warehouse your item is in – typical time to receive your product(s) is 14-20 days (20-50 days for international).
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide at no charge for order over $100.
PAYMENTS
WHAT PAYMENT METHODS ARE ACCEPTED?
Credit Cards: We accept credit cards backed by the major providers on our website, including Visa, Mastercard, American Express, and Discover. Unfortunately, we don’t accept some debit cards. If you’re having trouble checking out, please email us at info@wellnessanddesire.com so we can help.
Apple Pay: If you have an iPhone with Apple Pay enabled, you can use Apple Pay on both desktop and mobile. On desktop, you’ll need MacOS Sierra or above. On iOS, you’ll need iOS 11 or above. Apple Pay is not supported if you visited our site through an in-app browser, like Facebook's.
PayPal: We accept PayPal on both desktop and mobile. If you have a balance in your PayPal account, that balance will automatically be used before your backup payment method (which you’ll select at the time of purchase). NOTE: PayPal may incorrectly suggest that you can pay with your credit card or bank account first, but you won’t be able to. We apologize for any confusion.
GooglePay: If you have a Google account with GooglePay enabled, you can use GooglePay on both desktop and mobile.
CAN I PAY WITH PAYPAL?
Yes, you can pay with PayPal.
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At the Billing stage of checkout, select the PayPal option, then click the "PayPal" button. Make sure any pop-up blockers are disabled.
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Log in to PayPal and review your account info. We'll deduct from your PayPal balance by default, but you can choose an account to draw from if your balance doesn't cover the full cost. You don't need to enter a billing address.
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Click "Agree & Continue" to complete your order.
I'M GETTING AN ERROR WHEN I TRY TO CHECK OUT. WHAT CAN I DO?
If you’re getting an error message when trying to submit your payment, there’s probably an error or a typo in your billing information.
If the error message says “Your payment details couldn’t be verified. Check your card details and try again,” the issue is probably either the credit card number or CVV you entered.
If the error message says “Security code was not matched by the processor,” the issue is probably the CVV you entered.
RETURNS
HOW CAN I RETURN A PRODUCT?
Because of the intimate nature of the items we sell, Wellness and Desire is unable to return or exchange products unless defective. All sales are final.
WHAT IF MY PRODUCT IS DEFECTIVE?
If you have received a defective item, please contact our Customer Service department at info@wellnessanddesire.com within 60 days and they can help you process the replacement through the manufacturer warranty. You can also go directly to the manufacturer and submit your request for a replacement.